How much is shipping?
Shipping is calculated in real time at checkout based on the contents of your cart and the shipping address. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote.
Where do you ship?
We ship virtually anywhere in Australia. If the website is not allowing your shipping address at checkout, please contact us as it may be a simple formatting error.
Who do you ship with?
We use a selection of couriers such as Startrack, TNT and Toll IPEC. We do not ship with Australia Post (although Startrack is now associated with AusPost and may use their network). Generally the courier used is chosen by our dispatch team based on the products ordered, but if you have a specific reason to use or not use a particular courier please let us know.
How does Premium Shipping work?
The Premium Shipping option is guaranteed next business day delivery with Startrack, provided the following conditions are met:
- Order is placed before 3pm.
- Order is placed on a business day (e.g. if you place your order on a Saturday, your order will be dispatched on the following Monday for delivery Tuesday).
- Items ordered are shown as In Stock on the website (see below for orders with a mix of In Stock and Order In products)
What happens if I order a mix of In Stock and Order In products?
Usually we will split the order and dispatch what we have in stock, and send the remainder of the backordered items when they are all in stock in our warehouse. The exception to this would be if the backordered items are expected to come in stock within 1 day or if the majority of the order is backordered, in which case we will hold the entire order and dispatch when all the backordered items arrive in stock unless otherwise requested.
If you have chosen the Premium Shipping option, whatever we have in stock will be dispatched ASAP with Premium Shipping, and the backordered items will be dispatched when they arrive in stock on Standard Shipping.
How long does shipping take?
It varies greatly based on the destination and the products ordered. Orders are usually dispatched from our warehouses in Kunda Park QLD or Sydney NSW within 24 hours. You can use the estimates below as a rough guide for shipping time:
- QLD and NSW: 1-2 days
- VIC and SA: 2-3 days
- NT, WA and TAS: 3-10 days +